It's the permit holder’s responsibility to book inspections and ensure that all inspection are carried out. Ensure you meet all of the inspection requirements and have the information as noted below, before scheduling an inspection.
- building permit number
- site address
- contact name
- contact phone number
- type of inspection
- date the inspection is being requested for
- documentation/professional Reviews required for the inspection
Documents required for the inspection must be submitted with the inspection request. There are no checklists for Trades inspections.
To Book An Inspection
You can book an inspection in two ways:
- Through your CityServe online service centre account. If you request your appointment this way, please email associated documents to permitinspections@cnv.org, noting that they go along with the CityServe inspection request. Alternately, you can submit hardcopy documents to City Hall.
- By email to permitinspections@cnv.org. Include all of the information as noted above.
Inspection requests submitted by 3pm will be booked for the next business day, unless a different date has been requested.
Inspection bookings are not accepted by phone or voicemail.
How to Create A CityServe Account
To create your account go to cityserve.cnv.org. Once you register, an email will be sent to you to activate your account. After your account has been activated and you've logged in, we encourage you to update your contact information under your Account Profile.
To ensure your inspection goes smoothly and to avoid delays in your project, please address all of the following in advance of your inspection:
- Have the approved permit plans available on site.
- Green building permit card posted at the front of the property.
- Ensure your site is free of dangers and hazards.
Note that if any aspects of the work is concealed prior to an inspection, the building official may order that it be uncovered at the owner’s expense to permit an inspection.
After booking your inspection, you'll receive confirmation from the City of your inspection date. Unfortunately, it's not possible for us to provide a time for your inspection, due to the uncertainty of timing of inspections and issues encountered.
On your scheduled inspection date:
- You should be available onsite to meet the City inspector from 8:30am until 4:30pm.
- You must provide access to all areas requiring inspections. As per WCB regulations, inspectors are not to use ladders, so proper temporary stairs with guards/handrails must be provided.
- If approved plans are available and access to the site without the need of lockboxes or codes is possible, then you may not be required to be on site for inspections.