There are several ways to pay your utility bill.
Internet or Telephone Banking
Add a payee of North Vancouver - City - Utilities at your financial institution. Use the 9 digit roll number as the account number (you may need to exclude the decimal point). Allow three business days for processing your payment.
Mail
Mail in your payment by cheque. Make cheques payable to: City of North Vancouver. To avoid late fee penalties, cheques must be received by February 28, 2023 at City Hall (note that postmarks are not accepted as proof of on-time payment). Do not mail cash payments.
Cheques can be mailed to: Property Tax Office, City of North Vancouver, 141 West 14th Street, North Vancouver, BC V7M 1H9.
In Person Options
Financial institution
Pay by cheque, cash, or debit at your financial institution and keep your receipt as proof of payment.
City Hall Drop Box
Pay by cheque by dropping off your payment in one of the 24-hour drop boxes at City Hall, located at both the 13th Street and 14th Street entrances. Cash payments are not accepted in the drop box.
Gateway Counter at City Hall
Payments can be made in person at the Gateway Counter at City Hall, Monday to Friday, 8:30am-5pm. Enter through the 14th Street entrance, off Civic Plaza. Payments can be made by cheque, cash, or debit.
Credit cards are not accepted for utility bill payments.
Note: a 5% penalty will apply to any unpaid balance after February 28, 2023. An additional 5% penalty will apply to any unpaid balance after April 28, 2023.
Since 2022, Metro Vancouver fees for water have increased 2.8% and sewer has increased 9.3%, affecting the City’s utility rates.
Over the coming years, there will be significant increases in water and sewer costs for essential infrastructure upgrades, including for new water supply tunnels and the new North Shore Wastewater Treatment Plant. To help prepare for these increases, the City places a portion of each year’s utility fees into a reserve that is used to mitigate future costs.
The chart below shows a comparison of 2022 water and sewer rates for multi-unit homes in other municipalities in the region.
The City's rate for 2022 was $629. The closest municipalities are Burnaby with a rate of $695, following by Port Coquitlam with a rate of $745. The highest rates are in the District of North Vancouver at $1,336, followed by New Westminster at $909.
