Utility Rates

Utility Bills are due February 29, 2024

Learn everything you need to know about utility rates, ways to pay, and how we compare to other regional municipalities in the 2024 Utilities Info Sheet.

The City of North Vancouver supplies high-quality drinking water to its residents through a complex water infrastructure system. The City’s sanitary sewer system removes sewage and delivers it to Metro Vancouver for treatment.

The costs for providing water and sewer services are reflected in your annual utility bill. The rates are based on three key factors:

  • Costs paid to Metro Vancouver for the purchase of drinking water and wastewater treatment
  • City water and sewer system operations and maintenance costs
  • Long-term investment in asset management and resilience

Every year, around half of the City’s utility fees are paid to Metro Vancouver to provide high-quality drinking water and wastewater treatment. The City uses the other half for annual operations to maintain the system and long-term investment in the utility infrastructure.

Asset Management for a Healthy & Resilient City

Public infrastructure is the foundation of a healthy and resilient community, requiring long-term planning and investment. Asset management ensures we are maintaining and replacing aging infrastructure while also investing in new systems to meet our community’s current and future needs. The City and Metro Vancouver are investing in essential utility infrastructure, including maintaining and replacing aging water and sewer mains and building a new North Shore wastewater treatment plant.

2024 Utility Rates

Rates are shown below for multi- and single-unit homes. If your property is another housing type, such as a coach house or secondary suite, see your bill or check your account online at cnv.org/Ubill for applicable rates.

Learn more in the 2024 Utilities Info Sheet.

2024 Utilities  Multi-unit homes  Single-unit homes
Water  $371  $631
Sewer  $397  $637
TOTAL  $768  $1,268

Ways to Pay Your Utility Bill

View Your Account Online

Visit cnv.org/Ubill to view details about your account including utility transactions, balances, and billing summaries. Register and access your account using the account number and access code on your utility bill.


Ways to Pay Your Utility Bill

  Internet or Telephone Banking

Set up ‘City of North Vancouver – Utilities’ as Payee at your financial institution. Use the 9 digit roll number as the account number (you may need to exclude the decimal point). Allow three business days for your payment to process. Contact your bank with questions about accessing this service.



Mail in your payment by cheque. Make cheques payable to ‘City of North Vancouver’. To avoid late fee penalties, cheques must be received by February 29, 2024 at City Hall. Do not mail cash payments. Postmarks of mailed remittances will not be considered as date of payment. Post dated cheques to the due date are acceptable.
Mail cheques to: Property Tax Office, City of North Vancouver, 141 West 14th Street, North Vancouver, BC V7M 1H9.


   In Person Options

Financial institution

Pay by cheque, cash, or debit at your financial institution and keep your receipt.

City Hall Drop Box

Pay by cheque by dropping off your payment in one of the 24-hour drop boxes at City Hall, located at both the 13th St. and 14th St. entrances. Cash payments are not accepted in the drop box.

Gateway Counter at City Hall

Payments can be made in person at the Gateway Counter at City Hall, Monday to Friday, 8:30am-5pm. Payments can be made by cheque, cash or debit.

Credit cards are not accepted for utility bill payments. 

Note: a 5% penalty will apply to any unpaid balance after February 29, 2024. An additional 5% penalty will apply to any unpaid balance after April 30, 2024. 

Contact Us

Property Tax Office
Tel: 604-983-7316
Email: tax@cnv.org

catch basin

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