The City's business and development virtual client service centre.

Gateway is your one-stop shop to quickly and easily access information and services related to licences, planning and permits in the City. Gateway makes it easier for you to do business with the City by streamlining the process and providing a single point of contact to ensure a faster response time to enquiries.


Who is Gateway for? 

It’s for residents, contractors, business owners, tradespeople and developers. If you need to access information and services related to building, development, permits, inspections or running a business in the City, then Gateway is for you. It’s the first step to get the process started. 

Use Gateway if you are:

  • A family looking for information about renovating your home or building a coach house for family members or as a rental income.
  • A prospective business owner that needs to apply for a business licence, a permit, or enquire about any of the City’s temporary COVID-19 business resources.
  • A developer or property owner looking for information on land use regulations such as the Official Community Plan or Zoning Bylaw.
  • A contractor enquiring about utilizing City land for development purposes, such as long-term parking rentals or street use permit.
  • A contractor or tradesperson that’s working in the City for the first time and could benefit from some extra help to get up and running.

How to Contact Us

  • Have a general enquiry related to licences, planning or permits?
    Email: or phone 604-982-WORK (9675)
  • Want to reach the Business Licence Department directly?
  • Have questions about Zoning or what can be built on your property?
    Email: planning@cnv.orgGateway logo
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