COVID-19 Updates

Our community’s resiliency and strength matters now more than ever as we move forward towards a new normal in the City. Please help stop the spread of COVID-19 by following public health guidelines.

A New Normal for Our City

All essential services the City provides to its residents and businesses, continue. City Hall services are being delivered online, in-person, and by telephone or appointment. In keeping with direction from our Provincial Health Officer, masks are required in all indoor public spaces until you are fully vaccinated.

The City's Response to COVID-19

The City continues to closely monitor the COVID-19 pandemic and its impact on our community’s physical and economic health. We’ve restructured how City Hall operates so that we can continue to provide core services. Municipalities are guided by local, provincial and federal health authorities on health matters.

The City coordinates its response to COVID-19 based on advice and direction from public health officials and the provincial health authorities.

Status of City Hall & Services

City Hall returned to regular service hours of Monday to Friday, 8:30am-5:00pm, both in person and by phone, effective April 19, 2022. You can also find many services online which are available 24/7.

Find more info about:

The City’s essential services continue uninterrupted, including:

Questions or comments? Call 604-985-7761, email, or visit our Contacts page.


City Events

Visit our Community Events Calendar for virtual and modified events taking place in the City.

Status of Outdoor Facilities

All parks, trails and outdoor City facilities are open, except for Ray Perrault field which remains closed to organized games/practices.

Please follow all public health guidelines when using City facilities.

Public Processes

Council is pleased to return to in-person meetings and our regular start time of 6:00pm. Attendance is limited to 30 members of the public to meet public safety guidelines, and masks are required. Access is via the Staff Entrance on 13th Street, at the southwest corner of the building.

Due to the limited capacity, we continue to encourage virtual participation and watching the Council Meeting Live Stream.


Pedestrian Safety Upgrades

We’ve made changes across the City to help provide a more comfortable experience for pedestrians and to support physical distance requirements. Here’s what we’ve done.

To allow space for physical distancing we’ve closed the following spaces to vehicles:

  • Wallace Mews: open to cyclists & pedestrians.
  • Central Lonsdale: temporarily removed parking at key locations to allow more space between businesses line ups and pedestrians.
  • West Grand Boulevard Keith Rd to 19th St: temporarily closed the northbound lane to vehicles. Open for cyclists.

To reduce the risk of transmission of COVID-19 we:

  • Automated pedestrian signals at key intersections so you don’t need to touch the signal button to cross the street.
  • Provided line up assistance for local businesses to help establish queueing areas that maintain physical distance between those waiting in line and pedestrians passing by.
  • Continue monitoring our greenways, high volume pedestrian areas and key intersections and installing signage as needed, reminding pedestrians to respect physical distancing requirements.

Community Resources

Social support resource information related to the COVID-19 pandemic is available at Connect North Shore. The tri-municipal web portal is on the North Shore Emergency Management website and contains contact lists for help with Housing and Shelter, Food, Mental Health, Abuse, Financial, as well as support information for seniors and youth. Volunteer and donation opportunities are also listed on Connect North Shore.

Connect North Shore is operated by staff from the City of North Vancouver and the Districts of North and West Vancouver.

Open Streets in the City

The City’s Open Streets Action Plan encourages safe walking, cycling and business operations across the City by creating more space on our streets and sidewalks. By reallocating some of our existing road space in key areas, we can provide improved access to businesses while supporting the health and safety of residents with more space for physical distancing.

Learn more on the Open Streets in the City page.

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