CITY HALL
City Hall services are being delivered online, by telephone, and in-person.
Access City services online, 24/7. In-person services are available Monday to Friday, 9am-4pm.
You can also email us at info@cnv.org or 604-985-7761 Monday to Friday. 8:30am-5pm.

RECREATION & CULTURAL FACILITIES OUTDOOR SPACES
  • All parks, trails and outdoor City facilities are OPEN, except Ray Perrault field to organized games/practices.

Please maintain a physical distance from other people of 2m (6 feet) when outside your home.

COVID-19 Updates

BC Restart Plan

The Province of BC is currently at Step 3 of the Restart Plan. Review BC's 4-step Restart Plan.

Coming together even when apart.

Our community’s resiliency and strength matters now more than ever as we move forward towards a new normal in the City. Please help to flatten the curve by following public health guidelines. We’re following a measured, careful approach to recovery.


A New Normal for Our City

All essential services the City provides to its residents and businesses, continue. City Hall services are being delivered online, in-person, and by telephone or appointment. In keeping with direction from our Provincial Health Officer, masks are required in all indoor public spaces until you are fully vaccinated.

The City is following its Restart Plan through the various stages of the pandemic and the orders of our provincial and regional health officials. Our priority is to keep our community safe, give our community space to move and commute and socialize, as well as support our local businesses and families as we transition through this next phase of recovery. The City’s Restart Plan outlines our approach over the next several months to re-open. >> Learn more

City Hall services are being delivered online and by telephone; staff are available to help you Monday to Friday, 8:30am-5:00pm. In-person services are also available Monday to Friday, 9:00am-4:00pm, and appointments may be scheduled in advance.

Find more info about:

The City’s essential services continue uninterrupted, including:

Questions or comments? Call 604-985-7761, email info@cnv.org, or visit our Contacts page.

 

City Events

Adhering to the current Provincial Health Officer orders, all City events are suspended until further notice. Visit our Community Events Calendar for virtual and modified events taking place in the City.

All parks, trails and outdoor City facilities are OPEN, except for Ray Perrault field which remains closed to organized games/practices.

Please follow all public health guidelines, when using City facilities. Remember to keep two metres (six feet) of physical distance between you and other users, and ensure you wash or sanitize your hands before and after use.

As BC remains in Step 3 of the Restart Plan, in-person public consultation events and open houses are temporarily suspended. However the City’s public processes, including Council meetings, public hearings, Public Input Period, and committee meetings will continue to be held electronically.

Electronic (virtual) meetings protect City staff, Council, and members of the public, while also providing an effective and proven method for public participation. Visit the City’s digital engagement platform, Let’s Talk for public engagement opportunities.

Once we enter into Step 4 of the Restart Plan and restrictions are lifted for the mask mandate and reduced room capacity limits, the City will strive to resume in-person meetings with improved accessibility.  We are also working towards implementing a process for hybrid meeting attendance – combining in-person and virtual attendance to accommodate the needs of Council and allow an opportunity for greater participation by members of the public.

 

We’ve made changes across the City to help provide a more comfortable experience for pedestrians and to support physical distance requirements. Here’s what we’ve done.

To allow space for physical distancing we’ve closed the following spaces to vehicles:

  • Wallace Mews: open to cyclists & pedestrians.
  • Central Lonsdale: temporarily removed parking at key locations to allow more space between businesses line ups and pedestrians.
  • West Grand Boulevard Keith Rd to 19th St: temporarily closed the northbound lane to vehicles. Open for cyclists.

To reduce the risk of transmission of COVID-19 we:

  • Automated pedestrian signals at key intersections so you don’t need to touch the signal button to cross the street.
  • Provided line up assistance for local businesses to help establish queueing areas that maintain physical distance between those waiting in line and pedestrians passing by.
  • Continue monitoring our greenways, high volume pedestrian areas and key intersections and installing signage as needed, reminding pedestrians to respect physical distancing requirements.

Social support resource information related to the COVID-19 pandemic is available at Connect North Shore. The tri-municipal web portal is on the North Shore Emergency Management website and contains contact lists for help with Housing and Shelter, Food, Mental Health, Abuse, Financial, as well as support information for seniors and youth. Volunteer and donation opportunities are also listed on Connect North Shore.

Connect North Shore is operated by staff from the City of North Vancouver and the Districts of North and West Vancouver.

The City’s Open Streets Action Plan encourages safe walking, cycling and business operations across the City by creating more space on our streets and sidewalks. By reallocating some of our existing road space in key areas, we can provide improved access to businesses while supporting the health and safety of residents with more space for physical distancing.

Learn more on the Open Streets in the City page.

Status of City Hall & Essential Services

City Hall services are being delivered online and by telephone; staff are available to help you Monday to Friday, 8:30am-5:00pm. In-person services are also available Monday to Friday, 9:00am-4:00pm, and appointments may be scheduled in advance.

Find more info about:

The City’s essential services continue uninterrupted, including:

Questions or comments? Call 604-985-7761, email info@cnv.org, or visit our Contacts page.

 

City Events

Adhering to the current Provincial Health Officer orders, all City events are suspended until further notice. Visit our Community Events Calendar for virtual and modified events taking place in the City.

Status of Outdoor Facilities

All parks, trails and outdoor City facilities are OPEN, except for Ray Perrault field which remains closed to organized games/practices.

Please follow all public health guidelines, when using City facilities. Remember to keep two metres (six feet) of physical distance between you and other users, and ensure you wash or sanitize your hands before and after use.

Public Consultation

As BC remains in Step 3 of the Restart Plan, in-person public consultation events and open houses are temporarily suspended. However the City’s public processes, including Council meetings, public hearings, Public Input Period, and committee meetings will continue to be held electronically.

Electronic (virtual) meetings protect City staff, Council, and members of the public, while also providing an effective and proven method for public participation. Visit the City’s digital engagement platform, Let’s Talk for public engagement opportunities.

Once we enter into Step 4 of the Restart Plan and restrictions are lifted for the mask mandate and reduced room capacity limits, the City will strive to resume in-person meetings with improved accessibility.  We are also working towards implementing a process for hybrid meeting attendance – combining in-person and virtual attendance to accommodate the needs of Council and allow an opportunity for greater participation by members of the public.

 

Pedestrian Safety Upgrades

We’ve made changes across the City to help provide a more comfortable experience for pedestrians and to support physical distance requirements. Here’s what we’ve done.

To allow space for physical distancing we’ve closed the following spaces to vehicles:

  • Wallace Mews: open to cyclists & pedestrians.
  • Central Lonsdale: temporarily removed parking at key locations to allow more space between businesses line ups and pedestrians.
  • West Grand Boulevard Keith Rd to 19th St: temporarily closed the northbound lane to vehicles. Open for cyclists.

To reduce the risk of transmission of COVID-19 we:

  • Automated pedestrian signals at key intersections so you don’t need to touch the signal button to cross the street.
  • Provided line up assistance for local businesses to help establish queueing areas that maintain physical distance between those waiting in line and pedestrians passing by.
  • Continue monitoring our greenways, high volume pedestrian areas and key intersections and installing signage as needed, reminding pedestrians to respect physical distancing requirements.

Community Resources

Social support resource information related to the COVID-19 pandemic is available at Connect North Shore. The tri-municipal web portal is on the North Shore Emergency Management website and contains contact lists for help with Housing and Shelter, Food, Mental Health, Abuse, Financial, as well as support information for seniors and youth. Volunteer and donation opportunities are also listed on Connect North Shore.

Connect North Shore is operated by staff from the City of North Vancouver and the Districts of North and West Vancouver.

Open Streets in the City

The City’s Open Streets Action Plan encourages safe walking, cycling and business operations across the City by creating more space on our streets and sidewalks. By reallocating some of our existing road space in key areas, we can provide improved access to businesses while supporting the health and safety of residents with more space for physical distancing.

Learn more on the Open Streets in the City page.


Online City Services

See the full list of services available online.

Affected City Services

Find out what services have been impacted and how to access those available.

Business Resources

Supporting local businesses during the COVID-19 emergency. Get resources for your business.

Financial Recovery Task Force

Learn how we're helping our business community through these challenging times.

 

What You Can Do

Follow the direction of our local, provincial and federal public health authorities. You can also:

  • Access City Services online
  • Practice physical distancing
  • Wear a mask if you haven't been fully vaccinated for at least 2 weeks
  • Wash your hands and avoid touching your face
  • Stay at home if you're feeling unwell
  • Respect personal space
  • Get vaccinated. Learn how on the BC government website.
 

Health Resources

 

News Releases

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