CityServe Online Service Centre

We’ve upgraded our applications, permits and licencing software to serve you better.

CityServe, our new online service centre will enhance how you do business with the City.  It allows us to provide you with real time information and faster processing. It also provides enhanced data security and, best of all, reduces the amount of visits you need to make to City Hall.

Currently on CityServe you can:

  • Check the status of your applications online
  • Pay for outstanding permit and licence fees
  • Apply for a new dog licences & renew existing ones

Coming soon to CityServe:

  • Schedule inspections
  • Apply for additional permit and licence types

In order to access CityServe you must create an account. Download our How to create a CityServe account guide.

Create Your Account:

To create your account go to Once you register, an email will be sent to you to activate your account. Once your account is activated and you have logged in, we encourage you to update your contact information under your account profile.

If you experience any difficulties creating your account or you do not see your current permits or licences once you've logged in, please send an email to

If you have any questions about your applications with the City, please contact the department(s) directly:


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