Office of the Chief Administrative Officer

The Chief Administrative Officer is appointed by and reports to City Council. The Chief Administrative Officer oversees the overall administration of the City and ensures the strategic direction for the City's short and long-term corporate objectives are achieved. In addition, the Chief Administrative Officer executes the policy decisions of City Council, leads the senior executive team and ensures all departments adhere to the highest standards of service and accountability.

Message from the Chief Administrative Officer

Welcome to the City of North Vancouver!

Ken Tollstam, North Vancouver City ManagerAs the Chief Administrative Officer for one of Metro Vancouver's most successful sustainable municipalities, I am committed to ensuring that City services, programs and facilities not only meet the needs of our growing community but are also provided in a fiscally responsible manner.

Under the leadership of City Council, I oversee the administration of corporate policies that support the City's overall vision: to be a vibrant, diverse and highly liveable community that strives to balance social, economic and environmental needs. Other key responsibilities include:

  • Overseeing all operations of the City
  • Providing guidance to the managers and staff of each City Department
  • Acting as a liaison between City staff and Mayor and Council

Over the last several years, the City of North Vancouver has achieved significant and notable milestones. Included in these, is the Green City Award which recognizes the City's innovation and leadership in the area of sustainability and affirms that our comprehensive strategic approach to sustainability remains on track.

The City has long recognized that the key to sustainability is integrating many community interests, such as liveability, affordability, energy efficiency and convenience. In support of our sustainability goals, the City has developed a Transportation Plan that works in conjunction with the City's vision for sustainable growth. Compact, mixed land use complemented by efficient use of key transportation corridors helps to facilitate the movement of people, goods and services.

The City of North Vancouver continues to innovate in other areas. The City now promotes a minimum LEEDS Silver standard for all new civic buildings. We have expanded our award winning district heating system, Lonsdale Energy Corporation (LEC), to the Central and Upper Lonsdale areas. Atop the City's new state-of-the-art Library, solar panels harness the energy needed to power the LEC system, which in turn, provides heat for the entire Civic Plaza area.

Looking ahead, the City will continue to evaluate its recreational programs and facilities. Healthy residents who lead active lifestyles are at the heart of our commitment to a sustainable community. Our challenge lies in supporting healthy living with recreational options that residents need and can afford.

With regards to the worldwide recession, we are not immune; however, the City has no debt and an established reserve. We will continue to maintain and upgrade our essential services infrastructure. Through prudent fiscal management and a willingness to seek out creative funding solutions, we will maintain this enviable status through the challenging days ahead. The City has a Long Term Property Tax Strategy and those strategies will be reviewed and assessed each year as we prepare our annual budget.

I have presented some highlights of the City's achievements and future plan, but cannot ignore the ongoing day-to-day work carried out by our staff and Council members. Their successive contributions over the years have brought us to this point in our history, and I am proud to be part of the exciting future that lies ahead for our award winning City.

If the Chief Administrative Officer's Department can be of any assistance, please don't hesitate to contact us.

Contact Info

Chief Administrative Officer
Ken Tollstam
Tel: 604-990-4243

Director Strategic Initiatives & Services
Barbara Pearce
Tel: 604-982-3962

Anna Dale
Tel: 604-990-4242

Kendra McEachern
Tel: 604-990-4246

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