Curbside Collection

If your collection was missed due to snow fall crews will attempt to pickup the following day if weather conditions permit.

Report a Problem

8am - 4:30pm Mon – Fri: T. 604.987.7155
After hours emergencies: T. 604.988.2212
Use CityFix app to report issue
Use online service request form

Winter Ready

When it snows, City crews sand, salt and plow roads in priority order. If you must travel during periods of heavy snow, please use caution and give yourself extra time to reach your destination. Driving conditions may be treacherous, especially on inclines and side streets.

The City reminds residents and businesses that they are responsible for clearing snow/ice from sidewalks and footpaths around their property. Please shovel and apply de-icer/salt as soon as possible after snow has stopped falling or ice has formed (Bylaw 6234).

Snow & Ice Removal

The City monitors road and weather conditions throughout the winter months. When snow and icy conditions are forecast, crews and equipment are dispatched to clear roads on a priority basis. Thank you for your cooperation and patience during a snow event as municipal crews work to keep your streets clear and safe.

Priority road route map for snow clearing

  • Priority one - Major arterial streets, bus routes, and access to emergency services, like hospitals
  • Priority two - Collector streets and streets leading to schools
  • Priority three - Local streets
  • Please note: Local streets (priority 3) are cleared only after snow and ice conditions on priority 1 and 2 routes have stabilized. In the event of continual snowfall, it may take longer for plows to reach local streets as first and second priority streets will require additional attention. Lanes/alleys are not plowed.



Municipal crews salt and clear trails/multi-use pathways in order of priority:

  1. Sections of trails and multi-use paths near schools;
  2. Remaining sections of trails and multi- use pathways
  3. Artificial turf playing fields (only if not frozen)

To report a problem:

Monday to Friday 8:00am - 4:30pm call 604-987-7155
For after hours emergency call: 604-988-2212

Your Role as a Resident or Business

Please clear snow or ice and salt sidewalks and footpaths around your property as soon as possible after snow has stopped falling or ice has formed (Bylaw 6234). Ensure gutters and storm drains in front of your home are clear of snow, ice, leaves and other debris. This will allow for proper drainage of rain and melted snow, reducing the risk of flooding.

The owner or occupier of an industrial, commercial or multi-family property is required to remove any accumulation of snow or ice from the sidewalks and footpaths bordering the real property as soon as practical after the cessation of any snow or ice accumulation.

Get Ready For Snow Brochure - PDF

What You Can Do Before Snowfall:

  • Prepare for an emergency. Keep an emergency kit and supplies in your home, office and car. Stock up on food, water and ensure that your prescriptions are filled.
  • Note the locations of fire hydrants and catch basins around your property.
  • Purchase and install quality snow tires. Tune-up your vehicle for winter driving.
  • Keep a shovel and supply of salt handy for sidewalks and driveways.
  • Monitor local weather reports.
  • Make alternate arrangements (such as taking public transit) to commute to work, school, or medical appointments when it snows.

What You Can Do When it Snows:

  • Drive only if necessary. Public transit may be a good alternative
  • Avoid parking on the street. This will allow snow plows and salt trucks the room required to safely clear streets. This is particularly important on cul-de-sacs and narrow roadways.
  • Observe posted signs that may restrict on-street parking in some areas during periods of heavy snow
  • Do not abandon your car if it gets stuck. Illegally parked cars that hamper snow clearing may be ticketed and/or towed.
  • Clear snow away from fire hydrants. This will make it easier for the fire department to locate the hydrant in the event of an emergency.
  • Check on neighbours and family members who may need some extra assistance.
  • Stay away from rivers and creeks. With heavy rainfall or melting snowpack comes increased risk, due to elevated water levels, swift moving currents, and bank erosion.
  • Report downed power lines. Stay clear and contact BC Hydro at 1-888-POWERON. Go to BC Hydro's website for further information about power outages at

Garbage, Green Can & Recycling Collection

During a snow event, it may be necessary for the City to suspend or delay collection of garbage, yard trimmings and recycling. If this happens and your collection is missed, crews will attempt to make collection the following day or week when weather conditions permit. If crews are unable to collect your material the next day, then it will be collected on your next scheduled collection day and the container limit will be increased to accommodate the missed pickup. Container limits will be increased to accommodate the missed pickup.

Check School Closures

Schools can also be affected by heavy snowfall. In the event of a major snowfall, local area schools may be closed. Please check the following websites during a snow event for more information.

  • North Vancouver School District:
  • West Vancouver School District: or 604-981-1234 (24 hours)
  • Independent/Private Schools: Please contact school directly.

Winter Storm Safety Tips

Winter weather has arrived and everyone should be prepared and know what to do in extreme weather conditions. Please consider the following safety tips during periods of heavy snow:

  • Stay informed about the latest weather warnings and forecasts.
  • Clear and salt the sidewalks around your home or business.
  • Avoid parking on the road. Parked vehicles make it difficult for the snow plows and salt trucks to efficiently clear the roads.
  • Avoid driving if possible. If you must drive, give yourself extra time to reach your destination, drive only with snow tires and remove all snow from your vehicle before driving.
  • Keep an emergency kit in your home and vehicle.
  • Check on neighbours who may require assistance.
  • Clear the drainage basins / storm drains of snow, ice and other debris.

If your power is out:

  • Select alternate sources of cooking and heating. Be cautious. Many fuel sources are for OUTSIDE use only. Read the manufacturers guidelines.
  • Check on neighbours who may require assistance - infants, elderly people, and people with disabilities may need some extra supplies and help keeping warm.
  • Turn off electrical appliances and equipment. If a power surge follows start-up, it could damage sensitive electronic equipment.
  • Keep a flashlight, spare batteries, candles and matches on hand. Ensure that matches are kept out of reach of children.
  • Keep a battery operated radio on hand so you can listen to weather and news updates.
  • If possible, avoid driving until conditions have improved. Roads may be icy and blocked by downed trees.
  • Treat all downed power lines as "live" or energized. Stay as least three car lengths or 10 metres (30 feet) away.

Visit the North Shore Emergency Management Office website at, or call 604-983-9440 to find out more about personal emergency preparedness and for information on free emergency preparedness workshops.

For Immediate Assistance

If you require emergency services, please call 9-1-1 for police, fire and ambulance assistance. You can also visit the following pages for specific emergency information:

Contact Info

Thank you for your cooperation and patience during a snow event as municipal crews work to keep your streets clear and safe. For more information on the City's snow and ice removal policy and how you can prepare for winter storms, please contact the City at:

City of North Vancouver
141 West 14th Street
Tel: 604-983-7333

To report a problem:

Operations Division
Tel: 604-987-7155
Office Hours: 8:00am - 4:30pm (Monday to Friday). For after hours emergency call 604-988-2212.

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