Corporate Business Plan

Corporate Business Plan graphic wheel

The City’s Corporate Business Plan builds upon and complements Mayor and Council’s Strategic Plan developed in 2018. Together, these two plans will guide us as we work to achieve Council's vision of making our community the healthiest small City in the world.

The Corporate Business Plan is our annual action plan. It is used by our Leadership Team to support Council's strategic priorities while ensuring our core programs and services are delivered with a high degree of excellence. It allows us to respond to opportunities and challenges with innovation and creativity and helps us prioritize the work we do each year by focusing our efforts and resources.

Our Corporate Business Plan is organized around eleven outcomes. These are the high level goals that support and guide each department and agency in the City.

Under each outcome are key initiatives that will be delivered. They are the programs and projects that are critical towards advancing the corporate outcomes.

Each year we’ll revisit our initiatives and report back to Council and the community on our progress.


Our 2021 Corporate Outcome and Initiatives

safe and secure

We provide a safe and secure community where homes and business are well protected, personal information is secured, and the City is prepared to respond to and recover from emergencies and disasters.

  • Complete a Fire Services Master Plan
  • Collaborate with NSEM and the other North Shore communities to renew the North Shore Emergency Management Strategy

healthy & welcoming

We provide an inclusive environment where diversity is respected and celebrated, and community members are supported and connected.

  • Commence Phase 2 of the Community Recreation Strategy
  • Advance the Harry Jerome Community Recreation Centre Redevelopment
  • Participate in the North Shore Homelessness Action Project

connected accessible

We build and maintain roads, streets, sidewalks, and pathways that are well-connected and integrated to enable the safe and efficient movement of people and goods by a variety of modes throughout the City and beyond.

  • Continue to expand active transportation in the City
  • Launch the E-bike share pilot program
  • Complete Economic Impact Assessment for Burrard Inlet Rapid Transit

functional community

We provide plans, policies, bylaws and the organizational capacity to protect and enhance the look, feel and utility of the community.

  • Complete the Community Well-Being, Mobility and Environment Strategies
  • Initiate development process review including targeted bylaw changes
  • Update transportation requirements for new development

vibrant community

We create public spaces that are vibrant and exciting, and give people the opportunity to gather, grow and connect through positive experiences.

  • Support the opening of the new North Vancouver Museum
  • Expand and improve the Open Streets Initiative & Place-Making Activations
  • Initiate the Waterfront Park Master Plan

environmentally responsible

We protect our environmental assets, address climate change through policies and action, and steadily reduce the impact of municipal operations on the natural environment.

  • Collaborate on a plan to migrate Lonsdale Energy Corporation to renewable energy sources
  • Implement and expand the Electric Vehicle Strategy
  • Support and promote the Park Stewards Program
  • Update the Green Building Policy for Civic facilities

prosperous community

We encourage a prosperous and thriving economy by attracting new A Prosperous business and supporting existing businesses.

  • Review and update the City's Economic (Investment) Strategy
  • Support and participate in economic partnerships in the region

fiscally responsible

We are a leader in promoting transparent fiscal sustainability and accountability.

  • Implement a new Asset Management Strategy
  • Review the City's Long-Term Property Tax Strategy
  • Improve the integration of the City's business and financial planning processes

open & engaged

We are actively and consistently engaging our residents and stakeholders using a variety of platforms on City projects, programs, services and infrastructure.

  • Implement a public engagement framework for all programs and projects
  • Explore new initiatives for public input related to Council meetings

cooperative collaborative

We work with a wide range of partners to continually improve the delivery of programs, services and infrastructure within the City.

  • Support Metro Vancouver Board's Regional management and action plans
  • Support the NXSTPP Steering Committee and implement 2021 priorities
  • Support the implementation of the RCMP, NSEM, NVCL and NVRC Strategic and Corporate Plans
  • Strengthen relationships with local, Indigenous communities and our urban, Indigenous population

dynamic organization

We are recognized as a top, innovative employer where there is a well-established culture of learning and continuous improvement.

  • Review and update City's Human Resources Policies and Strategies
  • Expand online City services including CityServe, CityFix, and CityView
  • Review and update City's Training, Education and Development Program

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