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Online Service Request for Engineering (including streets, utilities, sidewalks) or Parks.
This form is meant for non-emergency issues. If you need to report an issue that requires immediate attention (a spill in a creek, sewer back-ups, water service breaks, missing stop signs, traffic light issues or fallen trees blocking road) please phone:
Operations Division 604-987-7155
After-Hours Emergency Line (after 4:30pm, weekends & Holidays) 604-988-2212
The online Service Request form should not be used to report bylaw infractions. For bylaw infractions, contact the Bylaw Services Office at 604-904-7378 or via email at firstname.lastname@example.org.
For Claims and Causes of Loss Information, visit www.cnv.org/ClaimsAndLoss.
The fastest and most convenient way to report a problem is to use CityFix. Learn more and download at cnv.org/CityFix. Alternatively you can complete the form below.
Please provide the following so that staff may respond or obtain additional information.
Please Note: You should receive a confirmation email on the same business day, but it could take up to three business days during weekends and high volume periods.