Frequently Asked Questions

The City's most frequently asked questions (FAQ's) have been collected below for your reference and convenience.

If you do you not find the information you are looking for, please contact us. We would be happy to provide answers or direct you to the appropriate department.

Contact the City of North Vancouver:

141 West 14th Street
North Vancouver, BC V7M 1H9
Telephone: 604-985-7761
Fax: 604-985-9417
E-mail: info@cnv.org

How do I contact the Mayor and Council?

The Mayor and City Councillors can be reached by mail, phone, fax or e-mail. Visit our Mayor and Council section to find complete contact information for Mayor Mussatto and each Councillor. Please provide your contact information as well to ensure a prompt response to your questions or concerns.

Who is the current Member of Parliament (MP) for North Vancouver?

Hon. Andrew Saxton has been the MP for the federal electoral district of North Vancouver since 2008. For more information, visit his Member Biography.

Who is the current Member of the Legislative Assembly (MLA) for North Vancouver-Lonsdale?

Hon. Naomi Yamamoto has been the MLA for the provincial electoral district of North Vancouver-Lonsdale since 2009. For more information, visit her Member Biography.

When is the next Council Meeting?

Council Meetings are usually held on Mondays at 6:00 p.m. with the third Monday of every month typically set aside for public hearings. To learn more about when and where Council Meetings take place, see our Council Meeting Schedule page. You can attend Council meetings here at City Hall (141 West 14th Street), or watch Council meetings live online from the comfort of your home. Also available for your convenience are online videos of past Council meetings which you can watch in their entirety or view only a video clip of the particular Council discussion of interest to you.

How can I find out what was or will be discussed at a Council Meeting?

Agendas are available for both past and upcoming Council Meetings. For your convenience, weekly Council Meeting Agendas can be sent directly to your desktop via email. You can also choose to receive your Council Meeting Agendas with or without links to relevant reports and documents. For an archive of past agendas or to subscribe to the agenda mailing list, visit our Council Meeting Agendas page.

Where can I find information about recycling and scheduled garbage collection in my area?

To learn about the City's waste management programs and how you can reduce, reuse and recycle, visit our Recycling page. To access a map and a complete collection schedule for your residence or business, visit our Collection page.

How do I apply for a business licence?

A business licence application form is available online or from City Hall. If you would like details about the approval process or more information about setting up your business, visit our Business Licences section.

Where are dogs permitted in the City?

A complete list of parks and civic areas where dogs are permitted on leash, off leash or prohibited entirely is available on the Dogs in City Parks page.

How do I report a bylaw infraction, request a City service, or express a concern with a particular civic project?

The City welcomes your interest, input and feedback regarding any City related issue. Fill out our Community Feedback Form and a City Hall representative will respond or direct you to the appropriate department, agency or individual.

When are property taxes due and how can I pay?

The City offers a number of convenient payment options, including a pre-authorized payment plan. Visit our Property Taxes page to search for information about your property, details about current property taxes, and how to set up a 12-month tax payment plan.

What is the current assessment of my property?

You can find out this information and more by visiting Property Assessment Information.

How does the City spend my tax dollars?

The City Finances page provides a clear, easy-to-understand breakdown of the City's revenue and expenditures. Visit this section for information on the City's reserves, financial plan and tax structure in relation to other municipalities. This section outlines how the City spends tax dollars and where the money goes in terms of major projects, services and operations.

How do I register for leisure and recreation programs?

The City offers a variety of recreational activities and programs suitable for people of all ages and fitness abilities through the North Vancouver Recreation Commission (NVRC). You can pick up a North Vancouver Recreation Guide by visiting any RecCentre or contacting the NVRC directly. See our Recreation web page for phone, e-mail and website information.

What job opportunities are available at the City?

You can view current job opportunities online in our Career Opportunities section or call the City's Job Line at 604-990-4201.

Which parks are located in the City and what amenities are available at each park?

There are 40 parks and public green spaces in the City of North Vancouver, each offering various amenities including: playgrounds, hiking trails, tennis courts, artificial turf, picnic facilities and concession stands. Our Parks in the City page contains a tailored grid that highlights the amenities of each City park.

What's happening in Lower Lonsdale?

Lower Lonsdale features an exciting new inventory of residential and commercial developments, making it one of the most sought after neighbourhoods in the Greater Vancouver area. Development plans for several residential and commercial spaces are currently underway. Our Lower Lonsdale page contains the latest information, as well as access to related links and documents.

What are GIS maps and how do I use them?

The City's geographical information system (GIS) is a computer-based tool that allows you to find information about the City quickly and easily. You can load specific features to produce a tailored GIS map that suits your needs. For example, you can search for a City property, view a GIS map to see where the property is located, and then use one of the available GIS map tools to find all the relevant information available about that property. Locate a park, school, shopping centre or major building by visiting our GIS Map page. If you need assistance at any time click on the "Help" button and a pop up window will guide you through the mapping process.

How do I volunteer for a committee?

The City encourages you to volunteer your time and expertise in serving the community. For information about the City's various Committees, first access our Committees section where you will find detailed information for each Committee, including an application form.

Where do I find the latest information about arts programs and events in the City?

The City's thriving arts and culture community is supported by The Arts Office. The Arts Office offers year-round programs and a variety of events for people of all ages and interests. Access their website through our Arts & Culture section or check the Community Events Calendar regularly for new events happening in the City. You can also visit our Public Art page to read profiles on the various public art displays located throughout the City.

What has the City accomplished to date and what challenges lie ahead?

The City is experiencing a period of exciting development and its list of achievements is growing. At the same time, the City faces some challenging issues at this time. Learn more about why the City of North Vancouver is an award-winning City and what key projects will shape the community in the next few years by visiting our Success Stories page. For information on how City Council is working to find viable solutions to meet its current challenges, log on to our Hot Topics page.