Privacy Statement

The City of North Vancouver is committed to protecting the privacy of any personal information you may provide when visiting our website. Part of that commitment is to explain what information may be collected and why, how it will be used and who may have access to it. Our practices have been designed to ensure compliance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act.

This privacy statement applies to interactions with the City of North Vancouver website. It does not apply to any other website. Following is an overview of our website practices.

Personal Information

When you visit the City of North Vancouver website, you do so anonymously - there is no need to tell us who you are. If you direct an enquiry to a City department, we will ask you to provide your name and mailing address or email address for the purpose of responding to your enquiry. Only those who "need to know" will have access to the personal information provided.

The City's website does not collect or retain your email address in a database format although some Internet Service Providers may automatically include your email address with your IP (Internet Protocol) address.

Logging Practices

The City's website logs the IP address of all site visitors. An IP address is the number automatically assigned to the computer or to the ISP (Internet Service Provider) that is requesting a website content page.

We use IP addresses to analyze trends, administer the site, track visitors' movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Some of the services available from the City's website may require the use of "cookies". The City's website uses "per-session" cookies only. Per-session cookies are small files that are temporarily stored in your computer's memory and are deleted when you leave the City's web site. One use of cookies is to save the contents of your "shopping basket" as you purchase goods or services.

Protection of Personal Information

The City takes every precaution to protect your personal information on the Internet. We protect your account information by requiring you to enter a unique ID and PIN or Password each time you want to access your account information. Your PIN/Password should never be shared with anyone. The Citys website uses SSL encryption technology to protect your personal information such as credit card numbers during transmission. A security icon will appear in your browser window to indicate that you are using a secure site. Click on this icon to learn more about the security properties of this site. In Internet Explorer look for the "closed lock" icon in the status bar at the bottom of the browser window:

In Netscape look for two security indicators, the "s" after "http" in the address line and the "closed lock" icon in the menu bar at the top:

Links to Other Websites

The City's website contains links to other sites (eg. community links, business links). Please be aware that the City of North Vancouver cannot be held responsible for the privacy practices of other sites. When you leave our site, we encourage you to read the privacy statement of each and every website that you visit before you provide any personal information. The City's privacy statement applies solely to information collected on the City's website.

CityDIRECT Email and User Information

CityDIRECT is a service provided free of charge by the City of North Vancouver. The City, through its partner, GovDelivery, will use your e-mail address to deliver the requested information or to access your subscriber preferences. Please be advised that by signing up for this service you consent to the storage of your e-mail address on the GovDelivery server located outside Canada in St. Paul, Minnesota, USA. Though user information is stored in the USA, it remains the sole property of the City of North Vancouver. GovDelivery shall have a licence to use the user information in order to provide the CityDIRECT service. GovDelivery and the City agrees to never share information gathered with third parties for promotional purposes.