Recycling Service Changes

Recycle BC manages recycling services in the City of North Vancouver as of July 1, 2020.  Please see the Frequently Asked Questions below targeted to multi-family complex customers, property managers, superintendents, custodians, site contacts and stratas.

What is considered a multi-family building: Residential complexes are considered multi-family if the complex has 5 or more units and recycling is brought to carts in a central location.


Starting July 1, 2020, Recycle BC will begin to directly manage residential recycling collection in The City of North Vancouver. Recycle BC’s selected supplier for these services is Emterra Environmental.
  • Weekly recycling collection will continue.
  • Recycling materials will remain the same.
  • Recycling set out guidelines will remain the same.

For most properties, there will not be any changes. However, some buildings may be affected by the following service adjustments:

  • Collection days may change for some multi-family properties. If your building pulls its own carts to the service location on collection day, this must be done according to the new schedule.
  • If your location requires cart pullout of greater than 30 metres, this is considered an extra service. Emterra Environmental will contact you about continuing this service.

The City of North Vancouver and Recycle BC will work together to notify buildings where these adjustments would apply.

Starting July 1, 2020 please contact:

Emterra Environmental
Phone: 778-589-3221
Email: NV.CSR@emterra.ca

You can also contact Recycle BC at info@recyclebc.ca or 778-588-9504.

Multi-family Recycling

Your schedule may be changing. Multi-family recycling collection schedules will be available the week of June 22. Please check back then to confirm your recycling collection day. Materials you can recycle remain the same.

Please provide your building’s contact information (property management contact, building superintendent or custodian, appointed resident that oversees building services, or building strata contact) directly to Recycle BC, or our contractor, Emterra Environmental, so we can communicate changes that may impact your recycling collection like:

  1. Collection schedule changes
  2. Pull-out service arrangements (where carts need to be moved more than 30m for collection to occur)
  3. Issues about your location

If Recycle BC is not able to efficiently communicate with you, this may affect your recycling collection service.

To provide contact information to Recycle BC, please complete the online contact form here.

You may opt out of using RecycleBC’s collection service, however if you choose another recycling service provider you will be opting out of RecycleBC's  collection cost off-sets for your residential building.

You will be responsible for negotiating rates and contract terms directly with any new service provider(s). Your new service provider will also need to provide new recycling carts for your building for which there may be a fee.

Prior to July 1 you will need to notify RecycleBC at info@recyclebc.ca to confirm your intention to opt out of the RecycleBC program and to provide the name of your selected contractor and your contract start date. Following that start date, the City and RecycleBC will no longer be responsible for providing your collection service.

Please note that under the City of North Vancouver’s Solid Waste By-Law, every property in North Vancouver is required to have a recycling collection program in place.

Recycle BC is a non-profit organization responsible for residential packaging and printed paper recycling throughout British Columbia, servicing over 1.8 million households.

 

Recycle BC works in partnership with more than 160 collection and post-collection partners, including local governments, First Nations, non-profits and private companies. Recycle BC ensures materials are collected from households and depots, sorted and responsibly recycled.

 

The program is funded by over 1,200 businesses that include retailers, manufacturers and restaurants that supply packaging and printed paper to BC residents, shifting recycling costs away from homeowners.

 

Visit RecycleBC.ca to learn more.

 

Following provincial Recycling Regulation changes in 2014, brand owners and packaging producers became 100% responsible for the recovery and recycling of residential packaging and paper product throughout BC. Since 2014, the City of North Vancouver has been providing residential recycling collection as a contractor to Recycle BC.

Recycle BC delivers direct collection service to at least 13 other municipalities or regional districts in BC, including Coquitlam, City of Langley and Vancouver. The change to a direct service model supports provincial policy and will reduce costs for residents on their utility bills.

Transitioning responsibility for recycling collection directly to Recycle BC allows the City to allocate more staff and resources to other high priority programs, such as litter prevention and collection, abandoned and illegally dumped waste, and new recycling initiatives, all of which are critical to the success of achieving our waste reduction goals.

Under Recycle BC’s contract with Emterra Environmental, base level recycling collection services (i.e. weekly collection) will continue at no charge to you after the transition.

Charges may still apply if you wish to receive services over and above weekly recycling service. Examples of extra services include:

  • pull-out service of recycling carts; if the distance is more than 30 meters there may be a charge;
  • collection service more than once a week; and
  • additional or replacement carts.

Recycle BC or Emterra Environmental will work directly with buildings where these exceptions apply.

Effective January 1, 2020, your building will no longer be charged for residential recycling services on your utility bill.

Starting July 1, 2020 please contact:

Emterra Environmental
Phone: 778-589-3221
Email: NV.CSR@emterra.ca

You can also contact Recycle BC at info@recyclebc.ca or 778-588-9504.

Multi-family Recycling

Your schedule may be changing. Multi-family recycling collection schedules will be available the week of June 22. Please check back then to confirm your recycling collection day. Materials you can recycle remain the same.

Please provide your building’s contact information (property management contact, building superintendent or custodian, appointed resident that oversees building services, or building strata contact) directly to Recycle BC, or our contractor, Emterra Environmental, so we can communicate changes that may impact your recycling collection like:

  1. Collection schedule changes
  2. Pull-out service arrangements (where carts need to be moved more than 30m for collection to occur)
  3. Issues about your location

If Recycle BC is not able to efficiently communicate with you, this may affect your recycling collection service.

To provide contact information to Recycle BC, please complete the online contact form here.

A multi-family building or complex is defined as a residential property with five or more units that is receiving Blue Cart recycling service.

What is happening on July 1?

Starting July 1, 2020, Recycle BC will begin to directly manage residential recycling collection in The City of North Vancouver. Recycle BC’s selected supplier for these services is Emterra Environmental.
  • Weekly recycling collection will continue.
  • Recycling materials will remain the same.
  • Recycling set out guidelines will remain the same.

Will my recycling services change after the transition?

For most properties, there will not be any changes. However, some buildings may be affected by the following service adjustments:

  • Collection days may change for some multi-family properties. If your building pulls its own carts to the service location on collection day, this must be done according to the new schedule.
  • If your location requires cart pullout of greater than 30 metres, this is considered an extra service. Emterra Environmental will contact you about continuing this service.

The City of North Vancouver and Recycle BC will work together to notify buildings where these adjustments would apply.

What action do I need to take for the transition?

Starting July 1, 2020 please contact:

Emterra Environmental
Phone: 778-589-3221
Email: NV.CSR@emterra.ca

You can also contact Recycle BC at info@recyclebc.ca or 778-588-9504.

Multi-family Recycling

Your schedule may be changing. Multi-family recycling collection schedules will be available the week of June 22. Please check back then to confirm your recycling collection day. Materials you can recycle remain the same.

Please provide your building’s contact information (property management contact, building superintendent or custodian, appointed resident that oversees building services, or building strata contact) directly to Recycle BC, or our contractor, Emterra Environmental, so we can communicate changes that may impact your recycling collection like:

  1. Collection schedule changes
  2. Pull-out service arrangements (where carts need to be moved more than 30m for collection to occur)
  3. Issues about your location

If Recycle BC is not able to efficiently communicate with you, this may affect your recycling collection service.

To provide contact information to Recycle BC, please complete the online contact form here.

What are my options regarding the recycling service provider?

You may opt out of using RecycleBC’s collection service, however if you choose another recycling service provider you will be opting out of RecycleBC's  collection cost off-sets for your residential building.

You will be responsible for negotiating rates and contract terms directly with any new service provider(s). Your new service provider will also need to provide new recycling carts for your building for which there may be a fee.

What do I need to do if I want to select another recycling service provider?

Prior to July 1 you will need to notify RecycleBC at info@recyclebc.ca to confirm your intention to opt out of the RecycleBC program and to provide the name of your selected contractor and your contract start date. Following that start date, the City and RecycleBC will no longer be responsible for providing your collection service.

Please note that under the City of North Vancouver’s Solid Waste By-Law, every property in North Vancouver is required to have a recycling collection program in place.

Who is RecycleBC

Recycle BC is a non-profit organization responsible for residential packaging and printed paper recycling throughout British Columbia, servicing over 1.8 million households.

 

Recycle BC works in partnership with more than 160 collection and post-collection partners, including local governments, First Nations, non-profits and private companies. Recycle BC ensures materials are collected from households and depots, sorted and responsibly recycled.

 

The program is funded by over 1,200 businesses that include retailers, manufacturers and restaurants that supply packaging and printed paper to BC residents, shifting recycling costs away from homeowners.

 

Visit RecycleBC.ca to learn more.

 

Why is the City making this change?

Following provincial Recycling Regulation changes in 2014, brand owners and packaging producers became 100% responsible for the recovery and recycling of residential packaging and paper product throughout BC. Since 2014, the City of North Vancouver has been providing residential recycling collection as a contractor to Recycle BC.

Recycle BC delivers direct collection service to at least 13 other municipalities or regional districts in BC, including Coquitlam, City of Langley and Vancouver. The change to a direct service model supports provincial policy and will reduce costs for residents on their utility bills.

Transitioning responsibility for recycling collection directly to Recycle BC allows the City to allocate more staff and resources to other high priority programs, such as litter prevention and collection, abandoned and illegally dumped waste, and new recycling initiatives, all of which are critical to the success of achieving our waste reduction goals.

Could I incur any additional fees from Recycle BC?

Under Recycle BC’s contract with Emterra Environmental, base level recycling collection services (i.e. weekly collection) will continue at no charge to you after the transition.

Charges may still apply if you wish to receive services over and above weekly recycling service. Examples of extra services include:

  • pull-out service of recycling carts; if the distance is more than 30 meters there may be a charge;
  • collection service more than once a week; and
  • additional or replacement carts.

Recycle BC or Emterra Environmental will work directly with buildings where these exceptions apply.

Could I incur any additional fees from the City after July 1, 2020?

Effective January 1, 2020, your building will no longer be charged for residential recycling services on your utility bill.

Who do I contact with questions about recycling services?

Starting July 1, 2020 please contact:

Emterra Environmental
Phone: 778-589-3221
Email: NV.CSR@emterra.ca

You can also contact Recycle BC at info@recyclebc.ca or 778-588-9504.

Multi-family Recycling

Your schedule may be changing. Multi-family recycling collection schedules will be available the week of June 22. Please check back then to confirm your recycling collection day. Materials you can recycle remain the same.

Please provide your building’s contact information (property management contact, building superintendent or custodian, appointed resident that oversees building services, or building strata contact) directly to Recycle BC, or our contractor, Emterra Environmental, so we can communicate changes that may impact your recycling collection like:

  1. Collection schedule changes
  2. Pull-out service arrangements (where carts need to be moved more than 30m for collection to occur)
  3. Issues about your location

If Recycle BC is not able to efficiently communicate with you, this may affect your recycling collection service.

To provide contact information to Recycle BC, please complete the online contact form here.

What is Multi Family Dwelling?

A multi-family building or complex is defined as a residential property with five or more units that is receiving Blue Cart recycling service.
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